The Cure for What Ails Your Remedy
Information Technology Service Management (ITSM) is, in a nutshell, an approach to managing everything in the IT lifecycle as a...
Loose Lips Sink Ships… and Navies… and Nations
Aug 4, 2014
I am returning from a business trip in Mainz, Germany, home of Johannes Gutenberg, who invented the modern printing press...
Margin for Innovation
Apr 16, 2014
Does this look familiar?Usually when I go in to speak to my customers, I draw something like this on the...
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